Freightcenter

I am literally in shock over the callousness and lack of concern of - Freight Center, located at 34125 U.S. 19 N., Suite 300, Palm Harbor, Florida 34684. Their telephone number is 1-80*-716-****. They advertise themselves as experts in the shipment of freight, and as customer focused, stating "At FreightCenter, we pride ourselves on offering a first-rate shipping experience, complete with quality service and customer satisfaction". Yet, when the rubber met the road, the company abandoned us. On the company website it discusses the owner's experience as a United States Army Ranger, a position which typically seeds one with a sense of service, dedication, sacrifice and ethics. Yet this particular Army Ranger left my husband, also an Army Ranger, behind - completely violating the Ranger creed. All in all, this company offered the worst customer service I have ever experienced. The short version of the story (I can provide the long one if you are interested) is this: We needed freight valued at $250,000.00 shipped from Pennsylvania to Washington State. Based on Freight Express's assurances, we hired the company to ship the freight. They hired a company called Speed Express GG Inc. to actually transport it. From the very beginning Freight Express and Speed Express knew that the last leg of the trip was on a ferry, and the price reflected that. They assured us that there was $100,000.00 of cargo insurance, and that they had verified this coverage. My husband flew to Pennsylvania and paid $4,000.00 to a professional rigging company to load the freight into the semi-truck trailer and secure it. We expected that when it arrived in Washington it would be exactly as we last observed it in Pennsylvania. However, at some point thereafter, our freight disappeared. Freight Center couldn't answer our questions about where our freight was, and Speed Express kept changing its story. Soon it became apparent that Speed Express was not being honest - for instance - their reps told us our freight was stuck in a snowstorm in Colorado, when a quick check of the weather made clear there was no snowstorm there. Eventually our freight did arrive, but our stomachs dropped when we realized the truck and trailer were different than the ones we had placed our freight into. We moved from sick to our stomachs to vomiting when we opened the back. There was significant damage to our freight - determined later to total over $20,000.00. When I contacted Speed Express to complain, they denied that the freight was transferred - even after I showed them photos of both trucks and trailers (which clearly established the transfer). They were bizarre - laughing at me constantly, pretending they didn't know who I was, making me repeat my contact info over and over, harassing me by calling me dozens of times in a row and yelling at me, and even accusing me of making them need to take anti-depressives. They never admitted to transferring the freight - and their insurer denied our claim, stating that there was no coverage.We eventually learned through our own detective work that the original driver was afraid of boats or water, and thus refused to take the ferry, and had a friend transfer the freight into a different truck and bring it over. In the meantime, Freight Express did NOTHING, and took no responsibility whatsoever. They, in fact, did not even refund the monies we had paid them. They basically walked away and gave us "the hand" - keeping all of the money we paid and leaving us high and dry - not even paying Speed Express! Last week I got a letter that Speed Express was planning to sue me as Freight Express never paid them with the money that I paid Freight Express to pass on to Speed Express! I am in complete disbelief at the continuation of this nightmare. When will it end? If you can help I would be eternally grateful. A little publicity might be just what we need. We are out $20,000.00 in damage and are now being sued for $5,700.00 after we already paid that! Thanks! Amaro